I've had 4 or 5 emails from people in Canada and the USA, in the past month or so; that have found this blog, and they've emailed me directly with their nightmare of a story with their GM vehicle. In some cases it was poor manufacturing quality and even worse support from dealers, and in one other case it was an actual stolen GM vehicle that a GM dealer got stuck with, who then sold it to a customer who also thought he was buying a legitament vehicle. Once the customer discovered that the vehicle was stolen, of course he was looking for some compensation from the dealer, which never happened.
Anyways, the point is that I invite you to add your story here, especially if you are from Canada and have experienced problems with GM or their products on the Canadian side of the border. If you took the time to find this blog, then you most likely have a very good story to tell which others need to see, that involves GM in Canada. Here's the place to sound off & put it on the record.
Maybe someday, some GM senior manager or executive will find this blog, read these stories, and actually say...."hey...these people have a point....we did drop the ball in these cases".
Subscribe to:
Post Comments (Atom)
3 comments:
I HAVE A 2004 VENTURE AND i PAY ALMOST 25% ON JUST TO CARRY IT TO THE DEALER TO CHECK AND LOOK IF EVERY THING IS OK....ONE DRIVER I ASK WHAT ABOUT THESE VAN YOU LIKE HE SAID EVERY THINGS, THE THING I DONT LIKE IS THE AFTER SERVICE YOU GET AND THE REDICULUS PRICE $300.00 TO CHANGE FRONT PADS OTHER CHRG...$90.00 SAME PAD. DEALER ARE TOO LABOUR INTENSIVE .....SAD
I own a 2006 GMC Sierra 2500 truck. I am the only owner and bought it one year ago and it has approximately 75,000 km. It has been well looked after with frequent oil changes (synthetic only). The truck has a multitude of problems. The rear-end is gone, the transmission is leaking in the same place for the 2nd time and apparently the transfer case is knocking. I am very disappointed with the product. At this point the cost of repairs will likely be 15 to 20% of the initial cost of the truck. I feel the product is not only inferior, it is unsafe, unrealiable and untrustworthy.
Apparently, none of the problems are under warranty. It's a shame that a vehicle as expensive as the GMC Sierra needs to have a 5 year-120,000 warranty, but apparently this is definitely the case for an inferior product.
Hunk of Junk. My recommendation is to buy a Toyota or anything but a GMC.
I have a 2006 Envoy with a faulty air conditioning system. It has been this way since the car was purchased. Each summer the car visits the dealership for service on the air conditioning at least once. They inject die into the system, they check for leaks, they clean and tighten service ports, etc. The problem continues...The dealership service centre have been unable to determine the cause of the leaks and no parts have been replaced. Everyone from the service manager down have spoken to me (woman)in a condescending manner, suggesting that I have not maintained the vehicle properly,etc. When I have asked them to explain why they have not been able to fix this ongoing problem, I am told in so many words that it is complex, that air conditiong is very difficult to fix, and that they will continue to do their best. I have went to multiple different GM service stations, who have pretty much followed this same pattern.
I finally spoke with a customer service representative from the GM head office for the better part of a year, back and forth (approx. 60 calls). I realy felt like I was starting to get to know her as a person. I explained the air conditioning problem and the difficulties at the dealership service centres. She suggested that I had failed to develop a relationship with my dealership, that it is a give and take relationship based on trust. She also encouraged me to purchase an extended waranty, to which I replied that the car has not been fixed under the existing waranty and so I did not feel that would lead to anything more than a bandaid solution.
I then spoke with a member of the executive management team at the head office. My relationship with head office continued for the better part of another year. My original waranty had ended but I was assured the problem would be dealt with fairly (though they refused to put anything in writing). Finally i was told to bring the vehicle into a service station to have an assessment done on the air condiitoning once again. I was told the cost would be covered ( I would be reimbursed)as long as problem was existing and not do to general wear and tear. I was called by the manager from head office and told that the service centre had located a leak and were going to replace part of the tubing. The manager stated that they would cover the cost of the part, and I would cover the remaining fees.
The relationship continues with GM.I am now writing a letter to the president of GM Canada, Mr. Arturo Elias to detail to him the difficulties I have had, and my dissatisfaction with the result. I will post and update when I get a reply.
I'm sure after years and years have passed (when I will be preparing to purchase a new vehicle), I will finally have a working air conditioner in my once- new Envoy. That is, after i have over hauled and replaced the entire air conditioning system at my expence.
Despite the enduring claims of GM quality and service, I can claim that I will never purchase a GM vechicle again. I feel it is well-deserved that the GM corp. is struggling and downsizing in the global market economy, while other vehicle-makers take their place.
Post a Comment